00:23 ABC News correspondent discusses a sophisticated phone scam called "SIM swapping" that is draining victims' bank accounts. Justin Chan, a resident of Carlsbad, California, lost $38,000 from his Bank of America account after scammers were able to port his phone number to a device they controlled.
02:11 The scammers were able to access Chan's email and bank accounts, and wire the money out while he was sleeping. The FBI says SIM swapping cost victims more than $48 million last year, with at least 9 cases reported in the San Diego area.
03:53 Scammers can use SIM swapping to bypass two-factor authentication and gain access to victims' online accounts. Experts advise using unique passwords and contacting your phone carrier to set up a PIN to protect against this type of scam.
05:33 Chan reported the incident to the police and found that one of the wire transfers went to an account belonging to a convicted felon. The police are investigating the case, but Chan is still waiting to see if Bank of America will refund the stolen money.
